Fueld

Praxis Concierge

Generating 217% more bookings in just 4 months

Who are Praxis Concierge?

Praxis Concierge is a digital telephone assistant solution designed for medical practices, care centres and clinics in Germany. The service automates patient communications by:

  • Answering incoming calls
  • Capturing and categorising patient enquiries
  • Integrating seamlessly with existing practice software

With Praxis, medical facilities are able to handle high volumes of phone traffic more efficiently. This improves patient accessibility and frees up valuable staff time, all while enhancing service quality.

The Challenge

While Praxis was seeing some success with Google Ads, many of their conversions were low value. That’s because their efforts weren’t optimised towards driving their ultimate goal of demo bookings.

So despite the brand’s vast untapped potential for paid media marketing, their inefficient spending led to underperformance.

Project Objectives

While staying within the current monthly budget, Fueld’s goal was to:

  • Increase demo bookings
  • Reduce the cost per acquisition (CPA)

That meant aligning the client’s ad campaigns with high-intent conversions, making the account more efficient.

The Solution

To understand what work was required to optimise Praxis’ digital advertising, we started by carrying out a full account audit. From there, we were able to make strategic adjustments that boosted conversions without increasing spend.

For example, the account wasn’t set up to target business-to-business (B2B) audiences, who were the client’s main demographic. Since B2B audiences typically use desktops rather than mobile devices for work, we used advanced bid adjustments to prioritise showing ads on desktop. We also stopped running ads outside of working hours to reduce wasted spend.

But it wasn’t just a case of targeting the right group – we also had to target the most lucrative opportunities within that group to optimise efficiency. That’s why we refined our campaign structures to target high-intent prospects, using the latest AI technologies to attract those who were most likely to convert. With this specific targeting, we were also able to focus our core message and further improve engagement rates.

These changes were in service of our main goal: to boost conversions and increase demo bookings. So we shifted our bidding strategies to focus on conversions rather than clicks. And we rebuilt conversion tracking to prioritise demo bookings, allowing us to generate maximum value from every engagement.

The Results

Within just 4 months of working with Praxis, our paid media team transformed their Google Ads performance.

Conversions increased by 124%, leading to a massive 217% increase in demo bookings. At the same time, CPA dropped by 36%, making each success more efficient.

With Fueld’s expert Google Ads support, Praxis Concierge’s digital marketing efforts now directly support their business objectives, turning traffic into valuable, measurable outcomes.

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